The benefits a converged solution brings to all aspects of a company are many - reduced costs for voice calls and video conferencing; a reduced and simplified infrastructure, with the obvious cost benefits; integrated end-user applications; general flexibility.

 

 

But what exactly is it and what issues does it bring!? Here are articles from various leaders in the field that consider the marketplace:
BT: “Understanding Convergence”
Cisco Systems: “Simplifying Networks Through Convergence”
Avaya: “VoIP for Dummies”
Nortel Networks: “Focus on Convergence”
Siemens EC: “Converged Service Delivery: The Missing Link”